Pan-Oston Blog

Putting Technology in the Store Means More Items in the Cart

Posted by Pan Oston on 7/25/16 10:45 AM

How do you get your customer to spend more time in the store? What about spending more money? Your customers want specific items. Why not make it easier to find them? A customer who can locate an item without having to seek out an associate for help is more open to suggestions about additional products, and is more willing to spend time in the store getting coupons via their mobile device. By giving your customer an app to create a shopping list or find coupons, you build customer loyalty. 

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Topics: Omnichannel Shopping, Customer Experience, Grocery, Self-service, Click-and-collect, Buy Online Pick Up in Store, Technology, Customer Service, Self-Checkout, Store Design, Kiosks

Intuitive Design in the Grocery Store

Posted by Pan Oston on 6/28/16 7:47 AM


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Topics: Retail, Shopper Journey, Grocery, Store Design

To Bag or Not to Bag?

Posted by Pan Oston on 6/8/16 2:00 PM

To Bag or Not to Bag? 

What is your store policy when it comes to bagging groceries?  Does the customer bag the groceries, or does an employee?  What if customers strongly prefer to bag their own groceries, but you have an employee who typically handles the bagging? We took a look at different grocers and retailers in the nation to see what they had to say. 

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Topics: Convenience, Customer Experience, Grocery, Self-service, Customer Service, supermarket, Baggers

Retail Store Updates and Decor

Posted by Pan Oston on 5/17/16 2:00 PM

In May of 2015, our fixtures were part of a design concept award given by the Association of Retail Environments as part of Walmart to Go.  The gold award was given to Walmart in the convenience store category for its small design format.  This award highlights how important it is to have a store decor that is welcoming and fresh for customers.  

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Topics: Retail, Customer Experience, Store Updates, Grocery, Store Design

Retail Fixtures and Technology, Together

Posted by Pan Oston on 5/4/16 10:30 AM

Consumers are forcing retail fixtures and technology to come together as part of facilitating ease in their shopper journey. From click-and-collect to having tablet kiosks, the retailer is responsible for meeting their customer’s expectations and offering the best experience.

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Topics: Omnichannel Shopping, Retail, Shopper Journey, Customer Experience, Grocery, Self-service, Omnichannel, Click-and-collect, Buy Online Pick Up in Store

Paper or Plastic?

Posted by Pan Oston on 4/29/16 10:30 AM

Paper or Plastic?        

Another Earth Day come and gone last week reminds us of a common question from our daily lives: Paper or Plastic? and some people are beginning to weigh sustainability against convenience. 

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Topics: Paper vs Plastic, Green, Paper bags, Plastic bags, Recycling, Sustainability

The Shopper Journey

Posted by Pan Oston on 4/22/16 10:38 AM
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Topics: Shopper Journey, Customer Experience, Grocery, Retal, Omnichannel

Grocers Earn Top Spots in Customer Experience

Posted by Pan Oston on 4/6/16 10:00 AM

The Temkin Experience Ratings have been published for the past six years as a standard benchmark of customer experience. 10,000 U.S. consumers rate their interactions with 294 companies across 20 industries. In their 2016 report, several grocers scored in the top spots for customer experience.

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Topics: Customer Experience, Employees, Customer Service

Unmanned Convenience Stores: Are We Ready?

Posted by Pan Oston on 3/21/16 2:33 PM

Unmanned Convenience Shop Opens in Sweden

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Topics: Convenience, Unmanned convenience store

The In-Store Experience is More Important Than Ever

Posted by Pan Oston on 3/14/16 10:21 AM

According to the State of Retail 2016, customers still want an in-store experience. They want to touch and feel things, with prompt and personalized service.   In fact, according to the report, customers are visiting stores more than last year, so the in-store experience is more crucial than ever.

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Topics: Omnichannel Shopping, Retail, In-store