Pan-Oston Blog


Posted by Pan Oston on 5/16/17 8:55 AM

With all of the discount grocery and cross-shopping going on today, grocery retailers need to find a way to differentiate themselves and compete on an even playing field, not just on price. Fresh is the name of the game, if played well. 

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Topics: Grocery, retailers, produce, fresh

5 Trends for Improved Loyalty And Informed Shoppers

Posted by Pan Oston on 3/30/17 8:59 AM

Trends for 2017 are:

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Topics: Grocery, supermarket, trends, loyalty, shoppers

Putting Technology in the Store Means More Items in the Cart

Posted by Pan Oston on 7/25/16 10:45 AM

How do you get your customer to spend more time in the store? What about spending more money? Your customers want specific items. Why not make it easier to find them? A customer who can locate an item without having to seek out an associate for help is more open to suggestions about additional products, and is more willing to spend time in the store getting coupons via their mobile device. By giving your customer an app to create a shopping list or find coupons, you build customer loyalty. 

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Topics: Omnichannel Shopping, Customer Experience, Grocery, Self-service, Click-and-collect, Buy Online Pick Up in Store, Technology, Customer Service, Self-Checkout, Store Design, Kiosks

Intuitive Design in the Grocery Store

Posted by Pan Oston on 6/28/16 7:47 AM


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Topics: Retail, Shopper Journey, Grocery, Store Design

To Bag or Not to Bag?

Posted by Pan Oston on 6/8/16 2:00 PM

To Bag or Not to Bag? 

What is your store policy when it comes to bagging groceries?  Does the customer bag the groceries, or does an employee?  What if customers strongly prefer to bag their own groceries, but you have an employee who typically handles the bagging? We took a look at different grocers and retailers in the nation to see what they had to say. 

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Topics: Convenience, Customer Experience, Grocery, Self-service, Customer Service, supermarket, Baggers

Retail Store Updates and Decor

Posted by Pan Oston on 5/17/16 2:00 PM

In May of 2015, our fixtures were part of a design concept award given by the Association of Retail Environments as part of Walmart to Go.  The gold award was given to Walmart in the convenience store category for its small design format.  This award highlights how important it is to have a store decor that is welcoming and fresh for customers.  

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Topics: Retail, Customer Experience, Store Updates, Grocery, Store Design

Retail Fixtures and Technology, Together

Posted by Pan Oston on 5/4/16 10:30 AM

Consumers are forcing retail fixtures and technology to come together as part of facilitating ease in their shopper journey. From click-and-collect to having tablet kiosks, the retailer is responsible for meeting their customer’s expectations and offering the best experience.

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Topics: Omnichannel Shopping, Retail, Shopper Journey, Customer Experience, Grocery, Self-service, Omnichannel, Click-and-collect, Buy Online Pick Up in Store

The Shopper Journey

Posted by Pan Oston on 4/22/16 10:38 AM
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Topics: Shopper Journey, Customer Experience, Grocery, Retal, Omnichannel

Fresh Ideas: Grocers Play a Key Part in Fresh Food Delivery and Vending

Posted by Pan Oston on 3/4/16 3:48 PM

Grocery convenience has been a hot topic for several years, and the industry is seeing grocers developing relationships between the largest companies like Amazon to the smallest startups like Grocery Runners to provide services like store pickup, delivery, and vending. Customers are becoming more discerning in their food choices, even at the vending machine, and grocers are playing an important role in the growing demand for fresh food.

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Topics: Fresh Food Vending, Fresh Food, Grocery Delivery, Grocery