How do you get your customer to spend more time in the store? What about spending more money? Your customers want specific items. Why not make it easier to find them? A customer who can locate an item without having to seek out an associate for help is more open to suggestions about additional products, and is more willing to spend time in the store getting coupons via their mobile device. By giving your customer an app to create a shopping list or find coupons, you build customer loyalty.
Topics: Omnichannel Shopping, Customer Experience, Grocery, Self-service, Click-and-collect, Buy Online Pick Up in Store, Technology, Customer Service, Self-Checkout, Store Design, Kiosks
Topics: Retail, Shopper Journey, Grocery, Store Design
In May of 2015, our fixtures were part of a design concept award given by the Association of Retail Environments as part of Walmart to Go. The gold award was given to Walmart in the convenience store category for its small design format. This award highlights how important it is to have a store decor that is welcoming and fresh for customers.
Topics: Retail, Customer Experience, Store Updates, Grocery, Store Design